Shipping & Delivery Policy
Last updated: August 2026
At Hannah & Daniel Calgary, we want your order to be handled carefully, clearly, and as efficiently as possible.
This Shipping & Delivery Policy explains how we process and ship orders placed through hannahdanielcalgary.com.
1. Order Processing Time
After your order is placed, please allow 1–3 business days for processing.
During this time, we review your order, confirm the product and shipping details, and prepare your order for dispatch.
Business days are Monday to Friday, excluding public holidays.
During sale periods, public holidays, or unusually busy periods, processing may occasionally take slightly longer.
2. Estimated Delivery Times
Once your order has been processed and dispatched, the following estimated delivery times apply:
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Free standard tracked shipping: 5–14 business days
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Express tracked shipping, when available: approximately 5–8 business days
Delivery estimates begin after dispatch and do not include processing time.
Please note that delivery times are estimates and may vary due to carrier delays, customs checks, severe weather, public holidays, peak sale periods, incorrect address details, remote delivery locations, or other circumstances outside our reasonable control.
3. Direct Supplier Shipping
Hannah & Daniel Calgary works with trusted international suppliers and fulfilment partners.
In many cases, products are shipped directly from the supplier to the customer. This avoids sending the item to us first and then forwarding it to you, helping reduce unnecessary handling and delays.
This means that some parcels may be dispatched directly from overseas locations, including China.
International fulfilment does not change your agreement with Hannah & Daniel Calgary. If you have a question or concern about your order, please contact us directly.
4. Shipping Carriers and Tracking
All shipping options offered by Hannah & Daniel Calgary include tracking.
Depending on the product, supplier location, and delivery address, orders may be transported by international shipping partners and transferred to a local Canadian delivery carrier for final delivery.
Once your order has been dispatched, tracking information will be sent to the email address used when placing the order.
Please allow 2–5 business days after dispatch for the first tracking update to appear. A tracking number may be created before the carrier completes its first physical scan.
5. Separate Parcels
If your order contains multiple products, the items may be fulfilled by different suppliers or warehouses.
This means:
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Items may be dispatched separately
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You may receive more than one tracking number
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Parcels belonging to the same order may arrive on different days
Receiving only part of an order does not necessarily mean that the remaining items are missing. Please check the tracking information for each parcel.
You will not be charged an additional shipping fee simply because your order is divided into multiple parcels.
6. Shipping Costs
We provide free standard tracked shipping throughout Canada, unless clearly stated otherwise at checkout.
Express tracked shipping may be available for certain products or delivery locations. When available, the express-delivery charge will be displayed at checkout before payment.
Any optional express-shipping fee is generally non-refundable once the order has been dispatched, except where required by law or where the purchased shipping service was not provided.
7. Incorrect or Incomplete Shipping Details
Please make sure that your shipping information is complete and correct before placing your order.
Customers are responsible for providing:
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The correct recipient name
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A complete street address
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Any required apartment or unit number
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The correct city, province, and postal code
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A valid email address
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A valid telephone number when requested for delivery purposes
If you notice an error, please contact us within 24 hours of placing your order at:
We will do our best to help, but once an order has entered processing or has been dispatched, we may no longer be able to change the delivery address.
If a parcel is returned because the customer supplied an incorrect or incomplete address, the customer may be responsible for the actual cost of reshipping the order.
8. Order Changes and Cancellations
Requests to cancel an order or change order information must be submitted within 24 hours of purchase.
We cannot guarantee a change or cancellation once processing has begun.
After an order has been dispatched, it can no longer be cancelled as an unshipped order. If you no longer want the item, you must first receive it and then follow the procedure in our Return & Refund Policy.
Please do not refuse delivery as a substitute for an approved return.
9. Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at:
Please include:
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Your full name
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Your order number
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The email address used for your order
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Any available tracking information
We will review the tracking history and, when appropriate, contact the fulfilment partner or delivery carrier.
A delayed tracking update does not automatically mean that a parcel is lost. Carrier or customs delays do not automatically qualify an order for a refund, except where required by applicable consumer law.
10. Lost or Missing Parcels
If tracking has stopped updating for an unusual period or your parcel appears to be lost in transit, please contact us.
We may need to ask the carrier or fulfilment partner to investigate. Please allow reasonable time for the investigation to be completed before a replacement or refund decision is made.
If the carrier confirms that the parcel was lost before delivery, we will review the situation and provide an appropriate solution, which may include:
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A replacement
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Store credit
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A refund to the original payment method
The appropriate solution will depend on the investigation, product availability, circumstances, and applicable law.
11. Parcels Marked as Delivered
If tracking shows that your parcel has been delivered but you cannot locate it, please first:
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Check around the delivery entrance, mailbox, lobby, garage, or designated safe place
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Ask other members of your household
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Check with neighbours or building management
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Contact the local delivery carrier
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Allow until the end of the delivery day
If the parcel still cannot be located, contact us within 5 business days at:
We will review the tracking information and help request a carrier investigation where appropriate.
If the carrier provides reasonable confirmation that the parcel was correctly delivered to the address supplied at checkout, a replacement or refund cannot be guaranteed. This does not limit any mandatory rights available under applicable law.
12. Refused, Unclaimed or Undeliverable Parcels
Customers are responsible for accepting delivery and following any collection or delivery instructions provided by the carrier.
A parcel may be returned when:
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Delivery is refused
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The parcel is not collected on time
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The address is incorrect or incomplete
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The carrier cannot access the delivery location
Because parcels may originate internationally, returned parcels may be sent back to an overseas fulfilment location.
If redelivery is requested, the customer may be responsible for the actual redelivery cost.
Refund eligibility will normally be assessed only after the returned parcel has been received and inspected. Actual non-recoverable shipping or return costs may be deducted where permitted by law and where the return resulted from refusal, failure to collect, or incorrect customer-provided information.
13. Circumstances Outside Our Control
Hannah & Daniel Calgary is not responsible for delays caused by circumstances outside our reasonable control, including:
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Carrier disruptions
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Customs inspections
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Severe weather or natural disasters
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Transportation interruptions
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Labour disputes
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Government action
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Public-health emergencies
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Technical or tracking-system failures
We will still make reasonable efforts to assist you and provide any available information.
14. Your Consumer Rights
Nothing in this Shipping & Delivery Policy excludes or limits any mandatory rights or remedies available under applicable Canadian or provincial consumer-protection law.
If a mandatory legal right conflicts with a provision of this policy, the mandatory legal right will apply.
15. Contact Us
For questions about processing, shipping, tracking, or delivery, please contact:
Hannah & Daniel Calgary
Email: info@hannahdanielcalgary.com
Website: hannahdanielcalgary.com
Please include your full name, order number, and the email address used for your purchase.
We aim to respond within one business day.