Privacy Policy
Last updated: August 2026
This Privacy Policy explains how Hannah & Daniel Calgary collects, uses, shares and protects your personal information when you visit, communicate with us or make a purchase through hannahdanielcalgary.com.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy. Where consent is required by law, we will obtain it before collecting, using or sharing your information.
1. Personal Information We Collect
Depending on how you interact with our store, we may collect:
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Your full name
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Email address
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Telephone number
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Billing address
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Shipping address
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Order and transaction details
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Products viewed or added to your cart
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Return, refund and customer service information
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Payment confirmation and payment method information
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IP address
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Device, browser and operating-system information
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Website activity and interactions
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Marketing and communication preferences
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Information you voluntarily provide when contacting us
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Photographs you submit in connection with a product or order issue
We only collect personal information that is reasonably necessary to operate our store, fulfil orders, provide customer service and meet our legal obligations.
2. How We Collect Information
We may collect personal information:
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Directly from you when you place an order
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When you create an account or subscribe to our emails
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When you contact customer service
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Automatically through cookies and similar technologies
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Through Shopify and other service providers
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From payment processors, carriers and fulfilment partners
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From advertising or analytics partners, where permitted
3. How We Use Your Information
We may use personal information to:
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Process and fulfil orders
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Confirm payments and transactions
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Arrange shipping and delivery
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Send order confirmations and tracking updates
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Respond to customer service enquiries
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Manage returns, refunds, exchanges and complaints
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Verify customer and order information
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Detect and prevent fraud or unauthorized transactions
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Maintain the security of our website
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Improve our website, products and customer experience
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Analyse website traffic and performance
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Personalize content or advertising where permitted
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Send marketing communications when you have consented
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Maintain financial, tax and business records
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Comply with legal and regulatory obligations
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Establish, exercise or defend legal claims
We will not use your personal information for a materially different purpose without obtaining consent where required by law.
4. Shopify
Our online store is hosted by Shopify.
Shopify provides the ecommerce platform that allows us to offer our products and services. Personal information may be processed or stored through Shopify’s systems, databases, applications and service providers.
Shopify may also process certain information in accordance with its own privacy terms and policies.
Because Shopify operates internationally, personal information may be processed or stored in countries outside Canada.
5. Payments
Payments are processed through secure third-party payment providers.
Depending on the options available at checkout, this may include:
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Credit and debit card networks
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Shopify Payments
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Shop Pay
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Apple Pay
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Google Pay
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Other approved payment services
Hannah & Daniel Calgary does not directly receive or store your complete payment-card number. Payment information is handled by the relevant payment processor according to its security and privacy practices.
We may receive limited transaction information, such as payment confirmation, payment status and the payment method used.
6. Sharing Personal Information
We may share personal information with trusted third parties when reasonably necessary to operate our business.
These parties may include:
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Shopify
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Payment processors
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Banks and payment networks
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Shipping carriers and delivery partners
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Suppliers and fulfilment partners
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Customer service providers
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Email and marketing platforms
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Analytics and website-performance providers
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Advertising platforms, where permitted
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Fraud-prevention and security providers
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Professional advisers, including accountants or legal advisers
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Government, regulatory or law-enforcement authorities when legally required
We only provide the information reasonably required for the relevant service.
We may also disclose information in connection with a business transfer, restructuring or sale, subject to appropriate confidentiality and legal requirements.
7. International Suppliers and Fulfilment
Some orders may be shipped directly by our international suppliers or fulfilment partners.
To process and deliver these orders, we may need to provide them with:
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Your name
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Shipping address
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Telephone number where required by the carrier
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Order and product information
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Other delivery-related details
These partners may be located outside Canada, including in China or other countries.
Personal information processed outside Canada may be subject to the laws of the country where it is processed. We take reasonable steps to work with service providers that handle information appropriately and only for the intended purpose.
8. International Data Transfers
Our ecommerce, payment, analytics, advertising, customer service and fulfilment providers may process information in Canada, the United States, China or other countries.
Privacy laws in these countries may differ from Canadian laws. Where required, we use reasonable contractual, organizational or technical measures to protect personal information transferred outside Canada.
9. Marketing Communications
If you subscribe to our mailing list or otherwise provide valid consent, we may send you:
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New-arrival announcements
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Seasonal edits
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Special offers
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Sale information
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Store news and updates
You can unsubscribe at any time by selecting the unsubscribe link in an email or contacting:
Unsubscribing from marketing does not prevent us from sending necessary transactional messages, such as order confirmations, shipping updates or replies to customer service enquiries.
We manage electronic marketing communications in accordance with applicable Canadian requirements, including Canada’s anti-spam legislation where it applies.
10. Cookies and Similar Technologies
Our website uses cookies, pixels and similar technologies to:
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Operate essential website functions
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Remember your preferences
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Maintain your shopping cart
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Support account and checkout functionality
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Protect the website against fraud
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Measure website traffic and performance
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Understand how visitors use our store
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Personalize content or advertising where permitted
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Measure the effectiveness of advertising campaigns
Some cookies are necessary for the website to function and cannot be disabled through our website.
You can manage non-essential cookies through the cookie or privacy settings displayed on our website, where available. You can also restrict cookies through your browser settings. Blocking certain cookies may affect how the website functions.
11. Advertising and Analytics
We may use analytics and advertising services to understand website performance and promote our products.
These services may collect information about:
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Pages and products viewed
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Links selected
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Products added to a cart
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Purchases or checkout activity
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Device and browser information
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General location derived from an IP address
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Interactions with our advertisements
Where required, these technologies will only be used after obtaining the appropriate consent. Available privacy controls may allow you to manage certain advertising or data-sharing preferences.
12. Data Security
We use reasonable administrative, technical and organizational safeguards designed to protect personal information against:
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Unauthorized access
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Loss or theft
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Misuse
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Unauthorized disclosure
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Alteration
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Destruction
These safeguards include using trusted ecommerce, payment and service platforms and limiting access to information where reasonably possible.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
If a privacy or security incident occurs, we will take reasonable steps to investigate, limit possible harm and provide notifications where required by applicable law.
13. Data Retention
We retain personal information only for as long as reasonably necessary to:
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Fulfil orders and provide customer service
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Manage returns, refunds or disputes
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Maintain business, financial and tax records
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Prevent fraud
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Enforce our agreements
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Meet legal and regulatory requirements
Information that is no longer reasonably required will be securely deleted, anonymized or otherwise handled in accordance with applicable law.
14. Your Privacy Rights
Depending on the law that applies to you, you may have the right to:
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Request access to personal information we hold about you
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Ask how your information has been used or disclosed
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Request correction of inaccurate or incomplete information
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Withdraw consent, subject to legal or contractual restrictions
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Request deletion of certain personal information
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Object to or restrict certain processing activities
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Manage your marketing and cookie preferences
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Submit a privacy complaint
Some requests may be subject to lawful limitations. For example, we may need to retain certain order and transaction records for tax, fraud-prevention, dispute or legal purposes.
To protect your privacy, we may need to verify your identity before processing a request.
To make a privacy request, contact:
We will respond within the period required by applicable law.
15. Children’s Privacy
Our website and products are not specifically directed toward children.
We do not knowingly collect personal information from children without the authorization required by applicable law. If you believe a child has provided personal information to us improperly, please contact us so we can review and address the situation.
16. Third-Party Links
Our website may contain links to websites or services operated by third parties.
We are not responsible for their content, security or privacy practices. We recommend reviewing the privacy policy of a third-party website before providing personal information.
17. Legal Compliance
We handle personal information in accordance with privacy laws applicable to our operations, including the Alberta Personal Information Protection Act (PIPA) and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
Nothing in this Privacy Policy is intended to limit any privacy rights that cannot legally be limited.
18. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, service providers, technology or legal obligations change.
The updated policy will be published on this page, and the Last updated date will be revised. Where required, we will provide additional notice or request renewed consent.
19. Contact Us
For questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, contact our Privacy Officer:
Business name: Hannah & Daniel Calgary
Website: hannahdanielcalgary.com
Email: info@hannahdanielcalgary.com
Please include sufficient information for us to understand and respond to your request. We aim to acknowledge customer enquiries within one business day, although formal privacy requests may require additional time to investigate and complete.