Return & Refund Policy
Last updated: August 2026
At Hannah & Daniel Calgary, we want you to feel comfortable and confident when shopping with us.
This Return & Refund Policy explains how returns, refunds, exchanges and our 30-day money-back guarantee work. It applies to purchases made through hannahdanielcalgary.com.
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on eligible items.
If you are not completely satisfied with your order, please contact us within 30 calendar days of receiving it. The delivery date shown by the carrier’s tracking information will normally be used to determine when this period begins.
To request a return, email us at:
Please include:
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Your full name
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Your order number
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The email address used to place the order
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The item or items you wish to return
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The reason for your return
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Clear photographs if an item is damaged, faulty or incorrect
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Any other information that may help us review your request
We aim to respond within one business day. Submitting a request does not automatically mean that the return has been approved.
2. Return Approval and Instructions
Please do not return an item before receiving written approval from us.
Every return must first be reviewed and approved by Hannah & Daniel Calgary. If approved, we will provide:
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The correct return address
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The return instructions
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Any information that must be included with the parcel
Some products are shipped directly by our international fulfilment partners. As a result, an approved return may need to be sent directly to an international supplier, which may be located in China or another country outside Canada.
The address shown on the original parcel is not necessarily the correct return address. Please do not return your order to that address unless we have specifically instructed you to do so.
Returns sent without prior approval, to an incorrect address or outside the approved return period may be refused.
Once a return has been approved, the parcel must normally be dispatched within 14 calendar days of approval, unless we agree otherwise in writing.
3. Return Shipping Costs
For returns due to:
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A change of mind
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An incorrect size selection
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Fit or preference
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An unwanted item
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Ordering the wrong product or variation
the customer is responsible for arranging and paying for the return shipment.
If the approved return address is outside Canada, the customer is responsible for the international return shipping costs. International returns can be more expensive than domestic returns, so please review product information and sizing carefully before ordering.
Any original paid shipping charge, including an express shipping upgrade, is non-refundable for change-of-mind returns. Free standard shipping does not have a shipping amount to refund.
Different arrangements may apply when we confirm that an item is faulty, damaged or incorrect. We will explain the available solution and any applicable return instructions after reviewing the claim.
4. Tracked Return Shipping
All approved returns must be sent using a tracked shipping service.
Please retain your shipping receipt and tracking information until your return has been completed. We may ask you to provide the tracking number after dispatch.
For customer-paid returns, responsibility for the parcel remains with the customer until it has been received and confirmed by the approved return location.
If a returned parcel is lost, damaged in transit or cannot be confirmed as delivered, we may be unable to complete the return or issue a refund.
5. Condition of Returned Items
To qualify for a change-of-mind return, an item must be:
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Unworn
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Unwashed
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Unused
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Undamaged
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In its original condition
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Free from perfume, deodorant, makeup, stains, hair and odours
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Free from alterations or signs of extended wear
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Returned with its original tags attached
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Returned with its original packaging where supplied
You may carefully try on clothing to check the fit, provided it remains in its original condition.
We reserve the right to refuse a change-of-mind return if an item does not meet these conditions or if its value has been reduced through handling beyond what is reasonably necessary to inspect it.
6. Items Not Eligible for Change-of-Mind Returns
Unless otherwise required by applicable law, the following cannot normally be returned because of a change of mind:
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Gift cards
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Items clearly marked as final sale
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Underwear, intimate apparel or other hygiene-sensitive products
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Swimwear where a hygiene seal has been removed or damaged
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Personalized or custom-made items
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Items that have been worn, washed, used, altered or damaged after delivery
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Items returned without prior approval
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Items sent to an incorrect return address
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Items for which the return request was submitted more than 30 days after delivery
These exclusions do not limit any mandatory rights you may have when an item is faulty, damaged, unsafe, materially different from its description or otherwise covered by applicable consumer protection law.
7. Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged or incorrect, please contact us as soon as possible at:
Please provide:
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Your order number
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A clear description of the problem
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Photographs of the complete item
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Close-up photographs showing the issue
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Photographs of the packaging and shipping label where relevant
Please do not wear, wash, alter, repair or dispose of the item while we are reviewing your claim.
After reviewing the information, we will work with you on an appropriate solution. Depending on the circumstances and applicable law, this may include:
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A replacement
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An exchange
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A full or partial refund
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Store credit, if accepted by you
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Other appropriate assistance
In some situations, returning the item may not be necessary. If a return is required for a confirmed faulty, damaged or incorrect item, we will provide the relevant instructions and address any reasonable return costs as required.
8. Refund Processing
Once an approved return has been received, it will be inspected to confirm that it meets the applicable return conditions.
We will notify you by email once the inspection has been completed.
If the refund is approved:
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It will be issued to the original payment method
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We aim to initiate it within 10 business days following inspection
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Your bank, card issuer or payment provider may require additional processing time before the funds appear in your account
We cannot issue a refund to a different card, bank account or payment method.
For change-of-mind returns, any original paid delivery charge or express shipping upgrade is non-refundable.
9. Exchanges
Exchanges may be available depending on the circumstances and current product availability.
For a change of size, colour or style, we may ask you to return the original item and place a new order. Return shipping costs for change-of-mind exchanges are the customer’s responsibility.
Please contact us before returning anything so we can explain the available options.
10. Order Cancellations and Changes
If you need to cancel or change an order, contact us as soon as possible at:
Please include your order number and the requested change.
We will do our best to assist, but cancellation or modification cannot be guaranteed. Once an order has entered processing or has been dispatched, we may no longer be able to stop or change it.
If the order has already been shipped, you may need to receive it first and then follow the approved return procedure.
11. Refused or Unclaimed Parcels
Refusing delivery or failing to collect a parcel is not the same as completing an approved return.
If an unclaimed or refused parcel is returned to a supplier or fulfilment location, any carrier charges, return costs or other reasonable costs may be deducted from the refund where permitted by law.
A refund can only be considered after the parcel has been received and identified by the relevant return location.
12. Fair Use
Our return policy is intended to help customers shop with confidence.
We reserve the right to review excessive, fraudulent or abusive return activity, including repeated orders of multiple sizes or variations with the apparent intention of returning most of the order.
Where reasonably necessary, we may refuse future change-of-mind returns or restrict further purchases. This does not affect genuine claims involving faulty, damaged or incorrect products or any mandatory legal rights.
13. Your Consumer Rights
Nothing in this policy excludes, restricts or replaces any rights or remedies that cannot legally be excluded under applicable Canadian federal, provincial or territorial consumer protection laws.
Where mandatory consumer rights provide a remedy that differs from this policy, those mandatory rights will apply.
14. Contact Us
For questions about a return, refund, exchange or cancellation, please contact:
Business name: Hannah & Daniel Calgary
Website: hannahdanielcalgary.com
Email: info@hannahdanielcalgary.com
We aim to respond within one business day. Response times may occasionally be longer during major sale periods, public holidays or unusually busy periods.