Contact Information

Last updated: August 2026

This page explains how to contact Hannah & Daniel Calgary and what information to include so our customer care team can assist you as efficiently as possible.

Store Details

Store name: Hannah & Daniel Calgary
Website: hannahdanielcalgary.com
Customer support email: info@hannahdanielcalgary.com
Customer market: Canada and USA

Customer Service

If you have a question about your order, delivery, returns, sizing, payments, products, or any other matter, please contact us at:

info@hannahdanielcalgary.com

To help us respond as quickly as possible, please include:

• Your full name

• Your order number, when applicable

• The email address used when placing your order

• A clear description of your question or concern

• Photographs when your message relates to a damaged, faulty, or incorrect item

• A photograph of the packaging and shipping label when relevant

Please do not send products back before contacting us and receiving return instructions. Returns sent without prior approval may not be accepted.

Customer Service Hours

Our customer care team is available during the following hours:

Monday–Friday: 9:00 AM–6:00 PM
Saturday: 10:00 AM–5:00 PM
Sunday: Closed

All times are shown in Mountain Time (MT).

We aim to respond within one business day. During sale periods, public holidays, or unusually busy periods, responses may take slightly longer than usual.

Product or Order Issues

If your order arrives damaged, faulty, incomplete, or different from what you ordered, please contact us as soon as possible.

For product-related concerns, we recommend contacting us within 7 days of delivery and including clear photographs. This helps us review the situation with our fulfilment partner and determine the most appropriate solution.

Depending on the circumstances, a suitable solution may include a replacement, store credit, partial refund, or refund to the original payment method.

Please refer to our Return & Refund Policy for the complete return conditions and procedure.

Our Customer Care Approach

At Hannah & Daniel Calgary, our goal is to provide customer service that is clear, fair, personal, and helpful.

If there is a problem with your order, please contact us first. We will carefully review the information provided and work with you toward an appropriate solution in accordance with our store policies and applicable consumer law.

Important Website Information

The information provided on our website is intended for general shopping, product, sizing, and customer-service purposes.

We make every reasonable effort to ensure that product descriptions, photographs, prices, measurements, availability, and policy information are accurate and current. However, minor errors or differences may occasionally occur.

Colours may appear slightly different depending on screen settings, and product measurements may vary slightly. Please review all product information and the Size Guide before completing your purchase.

If we discover a material error relating to your order, we will contact you when reasonably necessary.

Policies and Consumer Rights

Your purchase is also subject to our:

• Shipping & Delivery Policy

• Return & Refund Policy

• Privacy Policy

• Payment Policy

• Cookie Policy

• Terms & Conditions

Nothing on this page limits any mandatory rights or remedies available to consumers under applicable Canadian or provincial law.

Contact Hannah & Daniel Calgary

For all customer-service questions, order concerns, or website enquiries, please contact:

Hannah & Daniel Calgary
Email: info@hannahdanielcalgary.com
Website: hannahdanielcalgary.com