After your order has been processed and dispatched, standard tracked delivery normally takes approximately 5–10 business days, depending on your location.

NEED IT SOONER?

Free standard tracked shipping is available across Canada. When available, you can select a faster paid shipping option at checkout. The delivery estimate and additional cost will be displayed before you complete your order.

Delivery times are estimates and may be affected by carrier delays, customs inspections, public holidays, severe weather, peak shopping periods, incorrect delivery information or other circumstances outside our reasonable control.

Orders are typically processed within 1–2 business days. Delivery times vary by location, but most orders arrive within 7–12 business days. You’ll receive tracking details once your order ships.

Yes. We offer free standard tracked shipping across Canada, unless stated otherwise on the product page or during checkout.

When a faster paid shipping option is available, it will be displayed during checkout.

When available, Express Shipping provides a faster, paid delivery option.

The available Express Shipping method, cost and estimated delivery time will be displayed during checkout.
Express delivery times begin after the order has been processed and dispatched.

When tracking is available, you will receive a shipping-confirmation email containing your tracking information after your order has been dispatched.

Please allow a few business days for the carrier’s system to display its first tracking update.

Orders can be modified or cancelled within 1 hour of purchase. After that, we’re unable to make changes as orders are processed quickly. Contact us right away and we’ll do our best.

Some products are shipped directly by our international suppliers and fulfilment partners. This reduces unnecessary handling and allows the order to begin its journey without first being sent to an additional warehouse.

As a result, some parcels may be shipped directly from China or another country outside Canada.

We currently ship to Canada, and soon also US. Shipping rates and times vary by destination and are calculated at checkout.

Please contact us as soon as possible at info@hannahdanielcalgary.com.

Include your order number and clearly describe the requested change. We will do our best to help, but changes or cancellations cannot be guaranteed once an order has entered processing or has been dispatched.

Contact us as soon as possible at info@hannahdanielcalgary.com and include:

• Your order number
• A clear explanation of the problem
• Photographs of the complete item
• Close-up photographs of the issue
• Photographs of the packaging and shipping label, where relevant

Please do not wear, wash, alter, repair or dispose of the item while we review your claim. We will assess the situation and explain the appropriate next steps.

We offer a 30-day money-back guarantee on eligible items.

You must contact us within 30 calendar days of receiving your order. The delivery date shown in the carrier’s tracking information will normally determine when this period begins.

Return conditions and exclusions apply. Please review our Return & Refund Policy before requesting a return.

Email info@hannahdanielcalgary.com and include:

• Your full name
• Your order number
• The email address used for the order
• The item you wish to return
• Your reason for returning it
• Clear photographs if the item is damaged, faulty or incorrect

Please do not return an item before receiving our written approval and return instructions. The address shown on the original parcel may not be the correct return address.

Yes. We offer a 30-day money-back guarantee on eligible items.

You must contact us within 30 calendar days of receiving your order. The delivery date shown in the carrier’s tracking information will normally determine when this period begins.

Return conditions and exclusions apply. Please review our Return & Refund Policy before requesting a return.

Approved returns must be sent to the return address provided by our customer-service team.

Because some products are fulfilled by international suppliers, an approved return may need to be sent directly to a supplier in China or another country outside Canada.

Returns sent without approval or to an incorrect address may be refused.

The customer is responsible for arranging and paying for return shipping when the return is due to:

• A change of mind
• An incorrect size selection
• Fit or preference
• An unwanted item
• Ordering the wrong product or variation

International return shipping may cost more than domestic shipping. Different arrangements may apply if we confirm that an item is faulty, damaged or incorrect.

Yes. Approved returns must be sent using a tracked shipping service.

Keep your shipping receipt and tracking number until the return has been completed. We may be unable to issue a refund if delivery to the approved return location cannot be confirmed.

Once an approved return has been received, it will be inspected.

If the refund is approved, we aim to initiate it within 10 business days following inspection. The refund will be issued to the original payment method.

Your bank, card issuer or payment provider may require additional time before the funds appear in your account.

We aim to display product colours and details as accurately as possible.

Slight differences may occur due to screen settings, device displays, photography lighting, production batches or natural differences between materials. These minor variations are not normally considered product defects.

Please review the size guide on the relevant product page before ordering.

Sizes may vary between products and suppliers. We recommend using your body measurements instead of relying only on the size you normally wear.

If you are between sizes or need assistance, contact us before ordering at info@hannahdanielcalgary.com.

Most styles run true to size. Any exceptions are noted in the product description.

We accept the secure payment methods displayed during checkout. Depending on availability, these may include:

• Major credit cards
• Apple Pay
• Google Pay
• Shop Pay
• Other secure payment options displayed at checkout

Available payment methods may vary depending on your device and location.

For questions about an order, delivery, return, sizing or payment, contact us at info@hannahdanielcalgary.com.

Please include your order number where applicable. We aim to respond within one business day, although response times may occasionally be longer during major sales or public holidays.

Yes. Payments are processed through trusted and secure payment providers.

Hannah & Daniel Calgary does not store your complete credit-card details.