Payment Policy

Last updated: August 2026

At Hannah & Daniel Calgary, we want checkout to be clear, convenient and secure.

This Payment Policy explains the payment methods, currency, authorization process, security measures and refund procedures that apply to purchases made through hannahdanielcalgary.com.

1. Accepted Payment Methods

We accept the secure payment methods displayed during checkout. Depending on your device and location, these may include:

• Visa

• Mastercard

• American Express

• Apple Pay

• Google Pay

• Shop Pay

• Other secure payment methods available at checkout

The availability of a particular payment method may depend on your location, device, card issuer and the settings of the payment provider.

Only payment methods displayed during checkout can be used to complete a purchase.

2. Currency

Unless stated otherwise, prices on our Canadian website are displayed and charged in Canadian dollars (CAD).

If your payment account uses a different currency, your bank or payment provider may convert the transaction into your account currency.

Any currency-conversion charge, international transaction fee or other fee imposed by your bank or card provider is the customer’s responsibility. Hannah & Daniel Calgary does not control or receive these fees.

3. Taxes and Total Price

Applicable sales taxes and any optional shipping upgrade will be calculated and displayed during checkout before you submit payment.

The total amount shown at the final stage of checkout is the amount you authorize us and our payment provider to charge, subject to any currency-conversion or bank fees imposed separately by your payment provider.

We do not add undisclosed mandatory store fees after you have completed checkout.

4. Payment Authorization

By placing an order and submitting payment information, you confirm that:

• You are authorized to use the selected payment method

• The payment and billing information provided is accurate

• You authorize the applicable order total to be charged

• You have sufficient funds or credit available to complete the transaction

Your order can only proceed after the payment provider has successfully authorized or processed the payment.

An order confirmation does not guarantee acceptance if the payment is later declined, reversed, identified as unauthorized or selected for additional verification.

5. Payment Capture and Pending Charges

Depending on your payment method, the transaction may first appear as a pending authorization or temporary hold.

A pending authorization is not always a completed charge. It confirms that the payment method has sufficient funds or available credit while the transaction is being processed.

If an order is cancelled or a payment is not completed, your bank or card provider may still display the authorization temporarily. The time required to remove it is determined by the financial institution and may take several business days.

Hannah & Daniel Calgary cannot manually remove a bank authorization hold. Please contact your bank or card issuer if a pending amount remains visible after an order has been cancelled.

6. Secure Checkout

Our store is hosted by Shopify, and payments are processed through established third-party payment providers.

Payment information is transmitted through secured checkout systems designed to meet applicable payment-industry security standards.

Hannah & Daniel Calgary does not directly receive or store your complete credit-card number, card security code or full payment credentials.

Payment processors may retain information in accordance with their own security, legal and privacy obligations.

7. Declined or Failed Payments

A payment may be declined or fail because of:

• Incorrect card or billing details

• Insufficient funds or available credit

• An expired card

• A bank security restriction

• An unsupported payment method

• A temporary technical problem

• A fraud-prevention check

• A mismatch between the billing information and bank records

If payment is unsuccessful, please verify the entered information or try another payment method.

Your bank or payment provider may be able to explain the reason for a declined transaction. For security reasons, Hannah & Daniel Calgary may not receive the specific reason for a decline.

An order will not be processed until payment has been successfully authorized.

8. Duplicate or Multiple Charges

If you believe you have been charged more than once, first check whether one of the transactions is marked as pending.

A failed payment attempt can sometimes create a temporary authorization that resembles a second charge. This normally disappears automatically according to the processing time of your bank or card issuer.

If two transactions have both been fully completed, contact us with:

• Your full name

• Your order number

• The date and amount of each transaction

• A screenshot showing the transactions with sensitive financial information hidden

Please never send us your complete card number, security code, online banking password or other confidential payment credentials.

9. Payment Verification and Fraud Prevention

To protect customers and our store, an order may be reviewed before fulfilment.

We may request additional information when:

• Billing and shipping details do not match

• A payment is identified as unusually high risk

• Multiple payment attempts have been made

• Order activity appears unusual

• We reasonably suspect fraud or unauthorized use

We may hold, limit or cancel an order if payment authorization cannot be verified or if fraudulent activity is reasonably suspected.

If we cancel a paid order, the amount collected will be returned to the original payment method.

10. Pricing or Checkout Errors

We take reasonable care to display prices and totals accurately.

If an obvious technical, product-listing or pricing error affects an order, we may contact you before proceeding.

You will have the option to:

• Confirm the order at the correct price; or

• Cancel the affected item or order and receive a refund

We will not substitute a different price without informing you.

11. Refunds

Approved refunds are issued to the original payment method used for the purchase.

We cannot normally issue a refund to:

• A different payment card

• A different bank account

• A different payment provider

• Another person

• Cash

After we initiate a refund, your bank, card issuer or payment provider may require additional processing time before the funds appear in your account.

Returns, refund eligibility and processing procedures are explained in our Return & Refund Policy.

12. Unauthorized Transactions and Chargebacks

If you do not recognize a transaction from Hannah & Daniel Calgary, please contact us and your bank or payment provider as soon as possible.

For security reasons, do not send complete card information by email.

If there is a problem with an order or payment, we encourage you to contact us first so we can review the transaction and help resolve the issue. This does not limit your right to contact your financial institution or use any dispute rights available under applicable law.

13. Privacy

Personal and payment-related information is handled in accordance with our Privacy Policy.

We may share the information reasonably necessary to process a transaction with:

• Shopify

• Payment providers

• Fraud-prevention services

• Banks and card networks

• Other service providers required to complete the payment

14. Your Consumer Rights

Nothing in this Payment Policy excludes, restricts or replaces any right or remedy that cannot legally be excluded under applicable Canadian federal, provincial or territorial consumer protection laws.

Where mandatory law provides a different or additional right, that right will apply.

15. Contact Us

For questions about a payment, pending authorization, refund or checkout issue, contact:

Business name: Hannah & Daniel Calgary
Website: hannahdanielcalgary.com
Email: info@hannahdanielcalgary.com

Please include your order number where applicable, but never email your complete card number or security code.

We aim to respond within one business day. Response times may occasionally be longer during public holidays, major sale periods or unusually busy periods.